Location: Remote
Job Type: Full-Time

About Ary Themes
Ary Themes is a leading marketplace offering premium WordPress themes, HTML templates, Figma UI kits, and PSD designs. We are committed to providing high-quality products to our customers, ensuring they have a seamless and exceptional experience while using our templates and digital products.

Job Overview
We are looking for a dedicated Customer Support Executive to join our team. The ideal candidate will have a passion for helping customers and solving problems. You will be responsible for providing outstanding support, responding to customer inquiries, troubleshooting technical issues, and ensuring customers have a positive experience with our products.

Key Responsibilities

Respond to customer inquiries via email, live chat, and support tickets
Troubleshoot issues related to products, installations, and configurations
Assist customers with product features, updates, and customizations
Provide step-by-step solutions and guide customers through technical processes
Work closely with the development team to report and resolve technical issues
Maintain a comprehensive knowledge base and update FAQs
Ensure customer satisfaction by delivering prompt, effective, and empathetic support
Follow up with customers to ensure issues are resolved to their satisfaction
Track and report common customer issues for future improvements

Required Skills & Qualifications

2+ years of experience in customer support or technical support roles
Strong communication skills with the ability to convey technical concepts clearly
Ability to manage multiple tasks and priorities in a fast-paced environment
Familiarity with WordPress, HTML, and other website-building tools
Experience with support software (e.g., Zendesk, Freshdesk, or similar)
Patience, problem-solving abilities, and a customer-first attitude
Strong organizational skills and attention to detail
Ability to work independently and as part of a team

Nice to Have